Privacy Policy

This privacy policy explains how we, Maine Coon Kittens UK, collect, use, and protect your personal data when you visit our website, contact us, or buy our kittens. By using our website or services, you agree to the terms of this privacy policy. If you do not agree with this privacy policy, please do not use our website or services.

What personal data do we collect and how?

We may collect and process the following types of personal data about you:

• Identity data: such as your name, surname, title, date of birth, gender, and nationality. We collect this data when you register on our website, create an account, or place an order.
• Contact data: such as your email address, phone number, postal address, and delivery address. We collect this data when you register on our website, create an account, place an order, or contact us.
• Transaction data: such as your payment details, order details, purchase history, and invoice details. We collect this data when you place an order, make a payment, or request a refund.
• Technical data: such as your IP address, browser type and version, device type and model, operating system and platform, and other information about how you access and use our website. We collect this data automatically when you visit and use our website. We use cookies and other similar technologies to collect this data. Cookies are small files that are stored on your device when you visit a website. They help us to provide you with a better user experience, improve our website performance and functionality, and deliver relevant advertising. You can find out more about how we use cookies in our cookie policy.
• Usage data: such as your browsing activity, pages viewed, time spent on our website, links clicked, and other information about how you interact with our website and services. We collect this data automatically when you visit and use our website. We use cookies and other similar technologies to collect this data.
• Marketing data: such as your preferences for receiving marketing communications from us or third parties, and your feedback on our products and services. We collect this data when you subscribe to our newsletter or other marketing communications, participate in surveys or competitions, or provide us with feedback.

Why do we use your personal data and on what legal basis?

We may use your personal data for various purposes depending on the context and the legal basis for processing. We will only use your personal data when the law allows us to do so. The main purposes for which we use your personal data are:

• To provide you with our products and services: we use your identity, contact, transaction, and technical data to process and deliver your orders, manage payments and refunds, communicate with you about your orders and deliveries, provide customer support, and handle any complaints or queries. We process this data based on the contract that we have with you or to take steps at your request before entering into a contract.
• To improve our website and services: we use your technical and usage data to monitor and analyse how you use our website and services, measure the effectiveness of our website and services, identify and fix any errors or problems, test new features or changes, and enhance the security of our website and services. We process this data based on our legitimate interests to improve our business operations and customer satisfaction.
• To market our products and services: we use your identity, contact, and marketing data to send you newsletters or other marketing communications that may be of interest to you. We may also use your technical and usage data to personalise the content and advertising that we show you on our website or on other websites. We process this data based on your consent or on our legitimate interests to promote our business and products. You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in any email we send you or by contacting us at [email protected]
• To comply with legal obligations: we may use any of your personal data to comply with any laws or regulations that apply to us or to respond to any requests from authorities or courts. We process this data based on our legal obligations.

Who do we share your personal data with?

We may share your personal data with third parties for the purposes described above. The third parties that we may share your personal data with include:

• Service providers: we may share your personal data with service providers that help us with various aspects of our business such as payment processing, delivery logistics, website hosting, analytics, marketing, and customer service.
• Partners: we may share your personal data with partners that we work with to offer you products or services that may be relevant to you such as breeders, veterinarians, or pet insurance providers.
• Advertisers: we may share your technical and usage data with advertisers that display ads on our website or on other websites that you visit. These advertisers may use cookies and other similar technologies to collect and process your data for their own purposes. You can find out more about how they use your data and how to opt out of their ads in their own privacy policies.
• Authorities: we may share your personal data with authorities or courts if we are required to do so by law or if we believe that it is necessary to protect our rights or interests or those of others.

How do we protect your personal data?

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. Some of the measures that we take include:

• Encrypting your data in transit and at rest using secure protocols and algorithms.
• Limiting the access to your data to only those employees, service providers, or partners who need to know it for the purposes described above.
• Training our staff on data protection and privacy best practices and policies.
• Implementing security policies and procedures to prevent and detect any breaches or incidents.

How long do we keep your personal data?

We will only keep your personal data for as long as necessary for the purposes for which we collected it or as required by law. The retention period of your personal data may vary depending on the type of data and the context of processing. For example, we may keep your transaction data for up to six years after your purchase for tax and accounting purposes, or we may keep your contact data for as long as you consent to receive marketing communications from us. When we no longer need your personal data, we will delete it or anonymise it in a secure manner.

What are your rights?

You have certain rights regarding your personal data under the UK GDPR and other applicable laws. These rights include:

• The right to access: you have the right to request a copy of the personal data that we hold about you and to check that we are processing it lawfully.
• The right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
• The right to erasure: you have the right to request that we delete or remove your personal data when there is no longer a valid reason for us to keep it or when you withdraw your consent.
• The right to restrict processing: you have the right to request that we limit the processing of your personal data in certain circumstances such as when you contest its accuracy or object to its processing.
• The right to object: you have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
• The right to data portability: you have the right to request that we transfer your personal data to another organisation or to you in a structured, commonly used, and machine-readable format.
• The right to withdraw consent: you have the right to withdraw your consent for any processing of your personal data that is based on your consent at any time.
• The right to complain: you have the right to complain to the Information Commissioner’s Office (ICO) or another supervisory authority if you are unhappy with how we handle your personal data.

How can you exercise your rights?

If you want to exercise any of your rights regarding your personal data, please contact us at [email protected] We will respond to your request within one month unless it is complex or we receive multiple requests from you. We may ask you to provide proof of identity or other information before we can process your request.

How can you contact us?

If you have any questions or comments about this privacy policy or how we use your personal data, please contact us at:

Maine Coon Kittens UK Email: [email protected]

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any significant changes by posting a notice on our website or by sending you an email. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data.

This privacy policy was last updated on 2 August 2023.